Return & refund policy
Last Updated: October 30, 2026
Currency: United States Dollar (USD)
Furnicolife, operated by FURNICOLIFE WOODWORKING MANUFACTURING CO, accepts eligible returns of Wooden Chairs under the conditions described in this policy.
This policy explains the return window, product-condition requirements, return authorization, return-shipping responsibility, damaged or defective products, missing components, refunds, and related customer responsibilities.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date
The return period begins on the date carrier tracking shows the order as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package for the applicable product has been delivered.
Requests submitted after the 30-day return period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Chair was ordered
The wrong design, finish, size, or variant was selected
The chair does not suit the customer's intended table or room
The product arrived damaged
The product is defective
The wrong product was delivered
A required component is missing
Required hardware is missing where included
The shipment is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change-of-Mind Returns
For an eligible change-of-mind return, the Wooden Chair should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Free from customer-caused damage
Complete
Returned with all originally included components
Returned with all included hardware where applicable
Securely packaged for transportation
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Chair should be included in the return.
Depending on the specific product, these may include:
Chair frame components
Seat components
Backrest components
Legs
Arm components where applicable
Hardware
Instructions
Other product-specific components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Assembled Chairs
Assembly does not automatically make a product ineligible for return.
However, change-of-mind eligibility may be affected if assembly results in:
Permanent modification
Drilled holes not required by the product
Glue application not required by the product
Stripped or damaged hardware
Broken components
Surface damage
Structural damage
Other customer-caused alteration
Reasonable assembly performed according to the applicable product instructions does not automatically remove rights relating to damaged, defective, incorrect, incomplete, or materially misdescribed products.
6. Modified Products
Change-of-mind eligibility may be affected if a Wooden Chair has been:
Painted
Stained
Refinished
Cut
Drilled
Glued
Permanently altered
Repaired without authorization
Modified beyond ordinary assembly
This does not affect legitimate claims involving defects or damage that existed when the product was delivered.
7. How to Request a Return
Contact Furnicolife before sending any product back.
Email: support@furnicolife.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Applicable design, finish, size, or variant
Quantity
Reason for return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
8. Return Authorization
A return must be authorized by Furnicolife before the product is shipped back.
After reviewing the request, Furnicolife may provide:
Approved return address
Return instructions
Packaging instructions
Disassembly instructions where applicable
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
9. Return Address
The Furnicolife business address is not automatically the return-processing address.
Do not independently send returns to:
950 SOUTH PICKETT ST
ALEXANDRIA, VA 22304
United States
unless Furnicolife specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
10. Change-of-Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, or the chair not being suitable for the customer's intended room or furniture:
The customer is responsible for return shipping costs.
Change-of-mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
11. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Chair arrives damaged, defective, incorrect, or materially incomplete because of a Furnicolife fulfillment error:
Furnicolife covers reasonable authorized return shipping costs.
Depending on the verified issue, Furnicolife may provide:
Replacement hardware
Replacement component
Replacement product
Authorized return
Refund
Please contact Furnicolife before arranging return shipping independently.
12. Reporting Shipping Damage
If your Wooden Chair arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Photos of the damaged chair or component
Photos showing the overall product
Video where useful
Brief description of the issue
Please keep the product and original packaging until Furnicolife confirms the next step.
13. Inspect Before Assembly
Where assembly is required, customers should inspect the chair and included components before completing assembly.
Please check:
Correct product
Correct finish or variant
Chair frame
Seat
Backrest
Legs
Arms where applicable
Included hardware
Visible wooden surfaces
Quantity of components
Obvious transportation damage
If an important component appears damaged, incorrect, or missing, contact Furnicolife before permanently modifying the product.
14. Defective Products
If a Wooden Chair appears structurally or functionally defective, contact Furnicolife.
Where useful, we may request:
Photos
Video
Description of the issue
Assembly information
Images of hardware
Images of joints or affected components
Customers should avoid unauthorized permanent repair before the issue has been reviewed.
If the issue is verified, Furnicolife may provide an appropriate replacement, return, or refund resolution.
15. Missing Components or Hardware
If a component appears to be missing, please inspect:
Outer shipping carton
Product box
Protective inserts
Internal compartments
Hardware packaging
Component packaging
All packages associated with the order
If something is still missing, contact Furnicolife.
Where practical, Furnicolife may provide the missing hardware or component without requiring the complete Wooden Chair to be returned.
16. Wrong Product Received
If you receive a Wooden Chair, design, finish, size, variant, or quantity different from the one shown on your order confirmation, contact Furnicolife as soon as reasonably possible.
Please avoid:
Substantial use
Permanent modification
Painting
Refinishing
Drilling
Cutting
Unauthorized repair
until the issue has been reviewed.
17. Chair Dimensions
Customers should review published dimensions before ordering.
Depending on the product, measurements may include:
Overall height
Overall width
Overall depth
Seat height
Seat width
Seat depth
Armrest height where applicable
Other product-specific dimensions
If the Wooden Chair accurately matches the published dimensions but does not fit the customer's intended area, an otherwise eligible return will generally be treated as a change-of-mind return.
18. Table Compatibility
Customers are responsible for comparing chair dimensions with the table, desk, vanity, or other furniture they intend to use.
Relevant measurements may include:
Seat height
Table height
Table-apron clearance
Armrest height
Chair width
Distance between table legs
If the chair matches its published measurements but is not compatible with the customer's furniture, an otherwise eligible return will generally be treated as a change-of-mind return.
19. Room Fit and Clearance
Customers should consider available space around the chair before ordering.
This may include:
Wall distance
Walking space
Space behind the chair
Nearby cabinets
Other chairs
Doorways
Table clearance
A chair that accurately matches its published dimensions but does not suit the customer's room layout is not automatically defective.
20. Weight Capacity
Customers should not assume a specific weight capacity unless one is explicitly stated in the applicable product listing.
If a listed weight capacity is materially inaccurate, customers may contact Furnicolife for review.
A capacity shown for one Wooden Chair should not be assumed to apply to another.
21. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Natural markings
Knots where applicable
Surface patterns
Reasonable natural variation is not automatically considered a defect when it is consistent with the product material and description.
22. Color and Finish
Product appearance may vary somewhat because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile-device settings
Room lighting
Viewing angle
Natural material variation
Minor display-related differences do not automatically make a product defective.
If the physical product is materially different from its applicable listing, contact Furnicolife for review.
23. Floor Contact and Customer-Caused Damage
Customers should use the chair on an appropriate surface and follow applicable care instructions.
Customer-caused damage may include:
Dragging that damages chair legs
Improper floor contact
Improper assembly
Overtightening hardware
Using incorrect hardware
Unauthorized structural modifications
Damage caused by misuse may affect change-of-mind return eligibility where legally permitted.
This does not affect claims for defects that existed at delivery.
24. Outdoor Use
Customers should not assume that every Furnicolife Wooden Chair is suitable for outdoor use.
Unless the applicable product listing specifically states otherwise, damage caused by exposure to unsuitable outdoor conditions may affect return eligibility.
This may include exposure to:
Rain
Excessive moisture
Direct weather
Extreme temperature changes
Other conditions inconsistent with applicable product instructions
25. Care-Related Damage
Customers should follow product-specific care information where provided.
Depending on the chair's material and finish, damage may result from:
Excessive moisture
Harsh chemicals
Abrasive cleaning
Improper cleaning products
Excessive heat
Improper storage
Such customer-caused damage may affect return eligibility where legally permitted.
26. Chair Sets
Some listings may include:
One chair
Multiple chairs
A defined set
Another clearly identified quantity
Return eligibility applies according to the quantity purchased and returned.
Where a product was sold as a defined set, Furnicolife may require the complete set to be returned for a full change-of-mind refund unless otherwise agreed.
27. Partial Returns
If an order contains multiple individually purchased chairs or products, customers may request return of selected eligible items.
Each returned item must individually meet the applicable return conditions.
Partial returns may affect:
Set pricing
Bundle discounts
Promotional discounts
Minimum-order promotions
Free-shipping eligibility
where applicable and legally permitted.
28. Return Packaging
Returned Wooden Chairs must be securely packaged.
Whenever reasonably possible, reuse the original:
Outer carton
Protective wrapping
Foam
Internal supports
Corner protection
Surface protection
Protective inserts
Hardware packaging
Component separators
If the original packaging is unavailable, use sturdy replacement packaging suitable for furniture transportation.
29. Disassembly for Return
Where an assembled Wooden Chair must be returned, Furnicolife may provide instructions regarding whether the chair should be:
Returned assembled
Partially disassembled
Fully disassembled where appropriate
Customers should follow the written return instructions provided for the specific order.
Improper disassembly that damages the product may affect the refundable amount where legally permitted.
30. Protecting Hardware and Components
When returning a Wooden Chair:
Keep hardware together
Secure loose components
Protect wooden surfaces
Separate metal hardware from exposed surfaces where practical
Protect corners and legs
Avoid loose components moving inside the carton
Following proper packaging procedures helps reduce transportation damage.
31. Damage During Return Transportation
Customers are responsible for taking reasonable care when packaging an eligible change-of-mind return.
Where legally permitted, the refundable amount may be affected if a product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
32. No Standard Restocking Fee
Furnicolife does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return-authorization fee
Administrative return fee
Return-processing fee
A reasonable adjustment may apply where legally permitted if the returned product has:
Customer-caused damage
Missing components
Missing hardware
Significant modification
Improper-care damage
Materially incomplete contents
Another condition that substantially reduces its value
33. Return Inspection
After an authorized return reaches the approved return location, Furnicolife may inspect:
Product identity
Design or variant
Finish
Overall condition
Seat
Backrest
Chair legs
Armrests where applicable
Wooden surfaces
Hardware
Included components
Assembly condition
Signs of use
Customer-caused damage
Permanent modifications
Customer-reported issue
Return packaging
Inspection is completed before the refund is finalized.
34. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Furnicolife refunds the eligible amount paid for the returned product.
35. Refund Processing Time
After an eligible return has been received, inspected, and approved, Furnicolife normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
36. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment-service refunds are returned through the original transaction.
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
37. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local-currency refund may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Furnicolife does not control these independent conversion differences.
38. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified:
Damaged product
Defective product
Incorrect product
Materially incomplete shipment
Furnicolife fulfillment error
eligible standard outbound shipping charges may be refunded where appropriate.
39. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change-of-mind returns:
The customer is responsible for return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Furnicolife:
Furnicolife covers reasonable authorized return shipping costs.
40. Higher-Value Products
Some Furnicolife Wooden Chairs may have a higher purchase value.
Customers should therefore carefully follow:
Return authorization
Packaging instructions
Disassembly instructions
Carrier instructions
Do not independently ship a higher-value Wooden Chair to an unconfirmed address.
41. Exchanges
Furnicolife does not offer standard direct exchanges.
If you want another:
Wooden Chair
Design
Finish
Size
Variant
please return the original eligible product and place a separate order for the preferred item.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
42. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
43. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs-related issues
Furnicolife will review the circumstances after the shipment has been returned.
Customer-related return or reshipping charges may apply where legally permitted.
44. Order Cancellation
Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard pre-shipment cancellation generally no longer applies.
45. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Package information
Please wait for Furnicolife return instructions before arranging international return transportation.
46. Duties, VAT, GST, and Customs Charges
Refund treatment for:
Import duties
VAT
GST
Brokerage charges
Customs-processing fees
may depend on:
Destination country
Return reason
Whether Furnicolife collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
47. Business Address
Furnicolife's published business address is:
950 SOUTH PICKETT ST
ALEXANDRIA, VA 22304
United States
This address is provided for business identification and customer-contact purposes.
It should not automatically be treated as a:
Return-processing location
Warehouse
Shipping origin
Manufacturing location
Customer pickup point
unless Furnicolife specifically confirms otherwise.
The legal business name FURNICOLIFE WOODWORKING MANUFACTURING CO does not by itself mean that returns are processed or products are manufactured at the Alexandria address.
48. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
49. Changes to This Policy
Furnicolife may update this Return & Refund Policy when:
Return procedures change
Shipping arrangements change
Payment procedures change
Business practices change
Product operations change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
50. Contact Furnicolife
For returns, refunds, damaged products, defective products, incorrect orders, missing components, or other return-related questions, contact:
FURNICOLIFE WOODWORKING MANUFACTURING CO
Brand: Furnicolife
Business Address:
950 SOUTH PICKETT ST
ALEXANDRIA, VA 22304
United States
Phone: +1 (720) 369-1130
Email: support@furnicolife.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.